U Sukhumvit Bangkok FAQ
Have a question or need an answer about your planned stay with U Sukhumvit Bangkok? Take a look at our extensive FAQs
Rooms and Rates
WHAT TYPES OF ROOMS ARE AVAILABLE IN THE HOTEL AND WHAT ARE THE DIFFERENCES BETWEEN THE DIFFERENT CATEGORIES?
Bathtub / Shower
All our rooms are equipped with wireless broadband internet access, tea and coffee-making facilities and comfortable beds with duvets.
ARE YOUR HOTEL RATES PER ROOM OR PER PERSON?
The rates charged are per room (double occupancy) and for an extra person 1,000++ Baht will be charged.
HOW CAN I MAKE A BOOKING?
DOES MY ROOM RESERVATION REQUIRE ANY GUARANTEE?
All room reservations require a credit card guarantee.
HOW DO I CANCEL MY HOTEL RESERVATION WITHOUT A CHARGE?
The details of our cancellation policy conditions can be found in the confirmation letter we send confirming your booking.
HOW MANY PEOPLE CAN STAY IN ONE ROOM?
Each guest room can accommodate a maximum of three (3) adults. Please note that the third person will be charged at 1,000++ Baht per night including breakfast and a rollaway bed.
DO YOU OFFER DISCOUNTS FOR A GROUP BOOKING?
For details of the group rates which are available please contact the hotel’s Sales Department at firstname.lastname@example.org
DO YOU HAVE A PET POLICY?
We regret that animals are not allowed on the hotel premises.
DO THE RATES INCLUDE BREAKFAST?
All rates include breakfast.
WHAT ARE THE STANDARD CHECK-IN AND CHECK-OUT TIMES OF THE HOTEL?
We operate a 24 hour use of room policy which means that whatever time you check-in you can check-out at the same time on your date of departure. For example if you check-in at 6 a.m. you can check-out at 6 a.m. when you leave. We highly recommended advising your arrival time one day in advance to ensure that your room is ready upon arrival. The 24 hour use of room policy starts from check-in time not arrival time.
IS IT POSSIBLE TO CHECK-IN EARLIER?
It is sometimes possible to check-in early however this is subject to availability. To ensure your room is ready upon arrival, we recommend you reserve the room one night in advance.
CAN I HAVE A LATE CHECK-OUT?
It is possible to have a late check-out as per room availability. Please note that for late check-outs not over 6 hours a half day’s charge will apply and if over 6 hours an additional room night will be charged at the regular room rate.
DO YOU HAVE TWIN, TRIPLE AND QUADRUPLE ROOMS?
We do have twin rooms. For triple rooms, an extra bed at an extra charge can be added. However, no quadruple rooms are available.
ARE KING-SIZED BEDS AVAILABLE IN THE ROOMS?
Yes, they are.
DO YOU HAVE ROOMS WITH A BATHTUB?
DO YOU HAVE NON-SMOKING ROOMS?
All rooms are non-smoking but we provide designed smoking zones in the swimming pool area and car park.
ARE SAFETY DEPOSIT BOXES AVAILABLE AT THE HOTEL?
All guest rooms have a safety deposit box which is available free of charge.
IS INTERNET AVAILABLE AT THE HOTEL?
The entire hotel is set up for free wi-fi internet access in both guestrooms and public areas and you can obtain a username and password from the front desk.
Travelling With Children
IS A BABYSITTING SERVICE AVAILABLE?
Yes at 500 Baht net per child per hour.
WHAT FACILITIES ARE AVAILABLE FOR CHILDREN?
Regrettably we do not have facilities for children.
ARE BABY COTS AVAILABLE FOR THE ROOMS?
Baby cots are available upon request.
ARE HIGH CHAIRS AVAILABLE IN THE RESTAURANTS?
Yes, they are.
WHAT IS A CHILD POLICY?
A child is considered to be 12 years of age and under. A maximum of one child staying with their parents can stay free of charge.
WHERE IS BREAKFAST SERVED AND AT WHAT TIMES?
A breakfast buffet is served in Uzzie Restaurant between 6:30 a.m -11 a.m. After this time you can order breakfast to be served anywhere in the hotel with last orders at 10:30 p.m.
HOW MANY RESTAURANTS DO YOU HAVE AND WHAT ARE THEY?
We have one main restaurant and one bar in the hotel. For more information, please visit our dining section.
IS VEGETARIAN CUISINE AVAILABLE IN THE RESTAURANTS?
A selection of vegetarian dishes are available in every outlet.
IS A SPECIAL MENU AVAILABLE FOR CHILDREN?
DO YOU HAVE 24-HOUR ROOM SERVICE?
No, we provide room service until 10.30 p.m.
General Hotel Information
IS THERE A SWIMMING POOL IN THE HOTEL?
A swimming pool at the rooftop
IS THERE A FITNESS CENTRE/GYM IN THE HOTEL?
The gym is located beside the lobby area and open 24 hrs.
HOW MUCH PARKING SPACE IS AVAILABLE AT THE HOTEL?
The gym is located on the second floor and is open 24 hours.
HOW MUCH PARKING SPACE IS AVAILABLE AT THE HOTEL?
The car park can accommodate up to 20 cars.
DO YOU PROVIDE A FREE SHUTTLE BUS/VAN FROM/TO THE AIRPORT AND TO/FROM HOTEL?
We regret that there is no free shuttle service available.
HOW LONG DOES IT TAKE TO GET A TAXI OR LIMOUSINE FROM THE AIRPORT TO THE HOTEL AND APPROXIMATELY HOW MUCH DOES IT COST?
Depending on traffic we are 45 to 90 minutes from Suvarnabhumi International Airport. The cost ranges from 350-500 Baht for a taxi to the airport.
HOW MUCH DOES THE HOTEL LIMOUSINE COST?
- Toyota Camry@1,500THB net per car per way (maximum 3 persons with medium 3 luggage)
- Toyota Commuter Van @1,800THB net per van per way (maximum 8 persons with medium 8 luggage)
HOW CAN I GET TO THE HOTEL BY PUBLIC TRANSPORTATION?
From Suvarnabhumi Airport take the Airport Link train to Makkasan Airport Link station. Transfer to the MRT underground system at Petchburi station (next to the Airport Link) to Sukhumvit station. The hotel can collect you from Terminal 21 mall adjacent to the MRT. From Don Mueang Airport we recommend you take a taxi.
IF I TAKE THE HOTEL LIMOUSINE FROM THE AIRPORT, WILL I BE MET BY A MEMBER OF U SUKHUMVIT BANGKOK STAFF?
We have an airport representative to meet all arriving guests and escort them to their transportation. The
representative carries a U Sukhumvit Bangkok sign with your name on it.
DO YOU HAVE SPECIAL FACILITIES AND SERVICES AVAILABLE FOR THE DISABLED TRAVELER?
Regrettably we do not have special facilities and services for disabled travelers.
CAN THE HOTEL RECONFIRM MY ONGOING FLIGHT AND MAKE IS A DOCTOR AVAILABLE AT THE HOTEL? ARRANGEMENTS FOR DOMESTIC AND INTERNATIONAL FLIGHTS?
Yes, the front desk will be pleased to assist with your travel arrangements.
IS A DOCTOR AVAILABLE AT THE HOTEL?
No but we can arrange a doctor on call to come to the hotel or we can escort you to the nearest hospital.
CAN I GET A MASSAGE AT THE HOTEL?
Yes, we have spa and massage service in the hotel which is open from 10:00 a.m. – 10:00 p.m.
HOW FAR IS THE NEAREST HOSPITAL TO THE HOTEL?
Bumrungrad International Hospital is about 10-15 minutes away by car depending on the traffic.
WHERE IS THE NEAREST BANK OR CURRENCY EXCHANGE?
At Terminal 21 mall 15 minutes from the hotel on foot.
WHAT IS THE CURRENCY IN THAILAND?
The currency in Thailand is the Thai Baht.
CAN BAGGAGE BE STORED AT THE HOTEL WHILST I TRAVEL TO ANOTHER LOCATION IN THAILAND?
Please contact the concierge to who will be happy to assist you.
WHAT VOLTAGE DO YOU USE IN THAILAND?
The voltage in Thailand is 220 V.
WHAT IS THE VAT REFUND SYSTEM IN THAILAND?
Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores display a sign to this effect and will provide the necessary forms for completion.
IS IT SAFE TO DRINK THE TAP WATER IN THAILAND?
The tap water in Thailand is not potable. Complimentary drinking water is provided in all guest rooms
WHAT IS THE WEATHER LIKE AT DIFFERENT TIMES OF THE YEAR?
As a general guideline, the weather in Thailand is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The “hot season” is from April to May, when temperatures reach their highest. The “rainy season” is between June and September although it does not rain every day and usually the rain only lasts for an hour or so in the evening.
WHAT SHOULD I WEAR IN THAILAND?
The dress code in Thailand is quite modest and so conservative dress is recommended. Shorts and sleeveless vests cannot be worn to visit a temple.
CAN I CONNECT MY LAPTOP IN THE ROOM?
Yes, laptops can be connected to the regular phone lines or to splitter boxes provided by the hotel. The entire building is also wireless enabled.
Shopping and Tourist Facilities
ARE THERE ANY MAJOR SHOPPING CENTRES NEAR THE HOTEL? AND, IF SO, WHERE ARE THEY?
There are many shopping centres within easy reach of the hotel and we offer a complimentary shuttle to Terminal 21 mall in Asoke. A short BTS Skytrain ride away will bring you to the Emporium and Emquartier malls in one direction and Central Embassy, Central Chidlom, Central World, Siam Paragon and MBK in the other.
HOW FAR IS THE HOTEL FROM THE MAIN SHOPPING AREA?
5 minutes walk