Frequently Asked Questions

At U Hotels & Resorts we provide our guests a unique service of 24 hour use of room, meaning that no matter what time you check in, where you can enjoy your stay from the time you check in, until the time you check out the next day. However, during high occupancy periods, guest rooms may not always be available when you arrive. Please contact the hotel you booked directly to check if the room will be ready when you arrive.  We recommend our guests to advise their arrival time when they make the booking.

It is sometimes possible to check in early however this is subject to availability. To ensure your room is ready upon arrival, we recommend you reserve the room one night in advance.

At U Hotels & Resorts guests can pre-select their amenities prior to their arrival i.e. soap, pillow and tea selection. This can be done when you make booking direct with the hotel website.

As our guests, we offer you any drink from the mini bar free on the first night as a welcome drink.

Ur Card Program benefits are given to our members who book direct with us or via our hotel website only.

You can go to the hotel website to make booking or check their contact details from Our Hotels page on this website.

Most of U Hotels & Resorts, each guest room can accommodate a maximum of three (3) adults. Please note that the third person will be charged. For more details please contact the hotel you booked directly.

All rates include breakfast.

At all U Hotels & Resorts we offer free wi-fi internet access in both guestrooms and public areas. You can obtain a username and password from the front desk.

Some U Hotels & Resorts we provide breakfast buffet and is served in the Restaurant between 6:30 a.m -11 a.m. After this time you can order breakfast to be served anywhere in the hotel or to be served in your room, with last orders at 10:30 p.m.