U Rivergate Karjat FAQs

Have some questions regarding your stay with U Rivergate Karjat, Please go through our FAQs

 

Rooms and Rates

WHAT TYPES OF ROOMS ARE AVAILABLE AT THE HOTEL AND WHAT IS THE DIFFERENCE BETWEEN THESE CATEGORIES?
 
The different categories of accommodation are as follows:

Room Type Floor Size Type
Deluxe River View Ground 267 sq ft King
Deluxe Pool View Ground 267 sq ft King
Superior Parkland View Ground 253 sq ft King

ARE THE HOTEL RATES PER ROOM OR PERSON?
The rates are charged per room per night for single or double occupancy and an additional person an extra charge of ₹ 3,000/- ++ per night will be levied.

HOW CAN I MAKE A BOOKING?
You can book through our website www.urivergatekarjat.com or send us an email on the following email reserve@urivergatekarjat.com
Or call us on +917030959070
 
WHAT IS THE CHECK-IN and CHECK-OUT TIME?
We operate 24 hours use of room policy, which means that whatever time you check-in, you can check-out at the same time on the next day. For example, if you check in at 6 a.m. you can check out at 6 a.m. on the following day. We suggest informing us about your arrival time one day in advance to ensure that your room is ready on arrival. The 24-hour use of room policy starts from check-in time, not arrival time.

HOW MANY PEOPLE CAN STAY IN ONE ROOM?
Each guest room can accommodate a maximum of three (3) adults. Please note that the third person will be charged extra.
 
DO YOU HAVE TWIN, TRIPLE AND QUADRUPLE ROOMS?
We do have twin rooms. For the 3rd person, an extra bed at an extra charge can be added. However, no quadruple rooms are available.

DO THE RATES INCLUDE BREAKFAST?
The rates are inclusive of breakfast.
 
IS IT POSSIBLE TO CHECK IN EARLIER?
YES, it’s possible to check-in early. Just let us know a day in advance in case of any changes in the time of your arrival.

CAN I DO A LATE CHECK-OUT?
Yes, it’s possible to do a late check-out subject to the availability of the room if there is no consecutive booking thereafter. Please note that for late check-out under 6 hours, a half day’s charge will be applicable and if it’s above 6 hours, an additional room night at the regular room rate will be charged.

ARE KING-SIZED BEDS AVAILABLE IN THE ROOMS?
Yes, all our rooms have king-sized beds.

DO YOU HAVE ROOMS WITH A BATHTUB?
NO, we do not have bathtubs in the rooms.

DO YOU HAVE NON-SMOKING ROOMS?
All the rooms at the resort are non-smoking rooms.

ARE SAFETY DEPOSIT BOXES AVAILABLE AT THE HOTEL?
All the guest rooms at the hotel have a personal electronic safe.

DO YOU OFFER DISCOUNTS ON GROUP BOOKINGS?
For details of the available group rates, please contact the hotel’s Sales Department at reserve@urivergatekarjat.com

HOW DO I CANCEL MY HOTEL RESERVATION WITHOUT ANY EXTRA CHARGE?
The details of the cancellation policy, terms and conditions are mentioned in the confirmation letter sent at the time of your booking. 
 
Travelling with children

WHAT FACILITIES ARE AVAILABLE FOR CHILDREN?
We have an indoor games room with carrom, billiards, Jenga, chess and other board games. We also have an outdoor swimming pool and a play area for the kids. Also, bicycles are available to ride within the property. 
 
Apart from that, we can arrange for a bullock cart ride and a horse ride in the resort. 

ARE HIGH CHAIRS AVAILABLE AT THE RESTAURANT?
Yes, we do have high chairs for the children at the restaurant.

WHAT IS THE CHILD POLICY?
Maximum one child until the age of 6years can stay with the parents free of charge. The 2ndchild will be charged additionally. 

Dining

WHERE IS BREAKFAST SERVED AND AT WHAT TIME?
A lavish spread of buffet breakfast is served in The Dock Kitchen restaurant from 6:30 a.m. to 10.30 a.m. 
 
With our Breakfast Whenever Wherever facility, you can order breakfast anywhere in the hotel at any time, but with a limited menu. The last order for the same will be taken at 10:30 p.m. 
 
HOW MANY RESTAURANTS AND BARS DO YOU HAVE?
We have 2 Food & Beverage outlets; The Dock Kitchen restaurant for all-day dining, and Dejabrew Bar. 

IS VEGETARIAN CUISINE AVAILABLE AT THE RESTAURANT?
Yes, we do a selection of vegetarian dishes available at the restaurant and the bar.

IS THERE A SPECIAL MENU FOR CHILDREN?
Yes, we do have a child-friendly menu.

DO YOU HAVE 24-HOUR ROOM SERVICE?
We do provide room service only till 10.30 p.m.

Resort General Information

CAN I CONNECT MY LAPTOP IN THE ROOM?
Yes. The entire resort including all rooms and public areas are equipped with complimentary wi-fi access.

IS THERE A SWIMMING POOL IN THE HOTEL?
Yes, we do have an outdoor swimming pool, which is common to all the guests and is open daily from 6.00 a.m. – 10.00 p.m.
 
IS THERE A FITNESS CENTRE/GYM AT THE HOTEL?
Yes, we do have a well-equipped gym at the hotel. Our fitness centre is next to U Spa and is open daily from 6.00 a.m. – 10.00 p.m.

IS THERE A SPA AT THE HOTEL?
Yes, you can get a variety of beauty and spa therapies at the U Spa, which is open daily from 10.00 a.m. – 10.00 p.m.

HOW MUCH PARKING SPACE IS AVAILABLE AT THE RESORT?
The car park can easily accommodate up to 150 cars.
 
DO YOU HAVE A PET POLICY?
Sorry pets are not allowed in the resort. 

DO YOU PROVIDE A FREE SHUTTLE BUS/VAN FROM/TO THE STATION AND TO/FROM THE HOTEL?
We regret that there is no free shuttle service available. However, the service can be arranged on prior request at an additional charge.

HOW DO I GET TO THE HOTEL BY PUBLIC TRANSPORT?
KARJAT has a Mumbai local station of about 12 kms.

IS A DOCTOR AVAILABLE AT THE RESORT?
Yes, we can arrange for a doctor on call to come to the hotel or we can take you to the nearest hospital.

WHAT IS THE CURRENCY IN INDIA?
The currency in India is INR. (RUPEES)

WHAT IS THE WEATHER LIKE AT DIFFERENT TIMES OF THE YEAR? 
KARJAT has pleasant weather all year round, you can expect heavy rains from June to September.

WHAT’S THE BEST TIME TO VISIT KARJAT?
KARJAT can be visited all year round. 

CAN BAGGAGE BE STORED AT THE HOTEL WHILST I TRAVEL TO ANOTHER LOCATION IN KARJAT?
Please contact Ur Host who will be happy to arrange the same.
 
Shopping and Tourist Facilities

HOW FAR IS THE RESORT FROM THE MAIN SHOPPING AREA?
KARJAT has no shopping area