Question 1

What types of rooms are available in the hotel and what are the differences between the different categories?

Accepted Answer

All our rooms are equipped with wireless broadband internet access, tea and coffee-making facilities and comfortable beds with duvets.

Question 2

Are your hotel rates per room or per person?

Accepted Answer

The rates charged are per room (double occupancy) and for an extra person 1,500 Baht will be charged.

Question 3

How can I make a booking?

Accepted Answer

You can book through our website here or send an email to reserve@upattaya.com

Question 4

Does my room reservation require any guarantee?

Accepted Answer

All room reservations require a credit card guarantee.

Question 5

How do I cancel my hotel reservation with a charge?

Accepted Answer

The details of our cancellation policy conditions can be found in the confirmation letter we send confirming your booking.

Question 6

How many people can stay in one room?

Accepted Answer

Each guest room can accommodate a maximum of three (3) adults. Please note that the third person will be charged at 1,500 Baht per night including breakfast and a rollaway bed.

Question 7

Do you offer discounts for group bookings?

Accepted Answer

For details of the group rates which are available please contact the Sales Department at salesth@uhotelsresorts.com

Question 8

Do you have a pet policy?

Accepted Answer

We regret that animals are not allowed on the hotel premises.

Question 9

Do the rates include breakfast?

Accepted Answer

All rates include breakfast.

Question 10

What are the standard check-in and check-out times of the hotel?

Accepted Answer

We operate a 24 hour use of room policy which means that whatever time you check-in you can check-out at the same time on your date of departure. For example if you check-in at 6 a.m. you can check-out at 6 a.m. when you leave. We highly recommended advising your arrival time at least 3 days in advance to ensure that your room is ready upon arrival. The 24 hour use of room policy starts from check-in time not arrival time.

Question 11

Is it possible to check-in earlier?

Accepted Answer

It is sometimes possible to check-in early however this is subject to availability. To ensure your room is ready upon arrival, we recommend you reserve the room 3 days in advance.

Question 12

Can I have a late checkout?

Accepted Answer

It is possible to have a late check-out as per room availability. Please note that for late check-outs not over 6 hours a half day’s charge will apply and if over 6 hours an additional room night will be charged at the regular room rate.

Question 13

Do you have rooms with a bathtub?

Accepted Answer

Yes, they are.

Question 14

Do you have non-smoking rooms?

Accepted Answer

All rooms are non-smoking but we provide designed smoking zones in the swimming pool area and car park.

Question 15

Are safety deposit boxes available at the hotel?

Accepted Answer

All guest rooms have a safety deposit box which is available free of charge.

Question 16

Is internet available at the hotel?

Accepted Answer

The entire hotel is set up for free wi-fi internet access in both guestrooms and public areas and you can obtain a username and password from the front desk.

Question 17

Are baby cots available for the rooms?

Accepted Answer

Baby cots are available upon request.

Question 18

Are “high chairs” available in the restaurants?

Accepted Answer

Yes.

Question 19

What is a child policy?

Accepted Answer

A child is considered to be 12 years of age and under.  A maximum of one child staying with their parents can stay free of charge.

Question 20

Where is breakfast served and at what times?

Accepted Answer

A breakfast buffet is served in Papillion Restaurant between 6:30 a.m -11 a.m.  After this time you can order breakfast to be served anywhere in the hotel with last orders at 10:30 p.m.

Question 21

How many restaurants do you have and what are they?

Accepted Answer

We have one main restaurant and one bar in the hotel. For more information, please visit our dining section.

Question 22

Is vegetarian cuisine available in the restaurant?

Accepted Answer

A selection of vegetarian dishes are available in every outlet.

Question 23

Is a special menu available for children?

Accepted Answer

Yes

Question 24

Do you have 24-hour room service?

Accepted Answer

No but we provide room service until 10.30 p.m.

Question 25

Is there a swimming pool in the hotel?

Accepted Answer

Our swimming pool is open from 7:00 a.m. – 8:00 p.m.

Question 26

Is there a fitness center/gym in the hotel?

Accepted Answer

The gym is located on the beachfront and open 24 hours.

Question 27

How much parking space is available at the hotel?

Accepted Answer

The car park can accommodate up to 40 cars

Question 28

Do you provide free shuttle vans from/to the airport to/from hotel?

Accepted Answer

We regret that there is no free shuttle service available.

Question 29

How long does it take to get a taxi or limousine from the airport to the hotel and approximately how much does it cost?

Accepted Answer

U Pattaya is located between Jomtien and Ban Saray 2 hours’ drive from Suvarnabhumi International Airport. The cost ranges from 1,800 - 2,000 Baht for a taxi from the airport.

Question 30

How much does the hotel limousine cost?

Accepted Answer

The cost is 2,500 Baht net per way (Toyota Camry) or 3,000 Baht net per way (Toyota Commuter van).

Question 31

How can I get to the hotel by public transportation?

Accepted Answer

From Suvarnabhumi Airport take a bus to Pattaya and from Pattaya take a taxi to U Pattaya.

Question 32

Do you have special facilities and services available for the disabled traveler?

Accepted Answer

Yes, we do have rooms specially equipped for disabled travelers. These rooms are available on request at no additional charge but are subject to availability.

Question 33

Is a doctor available at the hotel?

Accepted Answer

No but we can arrange a doctor on call to come to the hotel or we can escort you to the nearest hospital.

Question 34

Can I get a massage at the hotel?

Accepted Answer

Yes, please contact the front desk who will be pleased to make the necessary arrangements.

Question 35

How far is the nearest hospital to the hotel?

Accepted Answer

A Bangkok Hospital Pattaya is 30 minutes’ drive away.

Question 36

Where is the nearest bank or currency exchange?

Accepted Answer

The currency in Thailand is the Thai Baht.

Question 37

What is the currency in Thailand?

Accepted Answer

The currency in Thailand is the Thai Baht (THB).

Question 38

Can baggage be stored at the hotel whilst I travel to another location in Thailand?

Accepted Answer

Yes. Please contact the front desk to make the necessary arrangements.

Question 39

What voltage do you use in Thailand?

Accepted Answer

The voltage in Thailand is 220 V.

Question 40

What is the VAT refund system in Thailand?

Accepted Answer

Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores display a sign to this effect and will provide the necessary forms for completion.

Question 41

What is the weather like at different times of the year?

Accepted Answer

As a general guideline, the weather in Thailand is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The “hot season” is from April to May, when temperatures reach their highest. The “rainy season” is between June and September although it does not rain every day and usually the rain only lasts for an hour or so in the evening.

Question 42

Are there any major shopping centres near the hotel? And, if so, where are they?

Accepted Answer

Central Festival Shopping Mall is 30 minutes’ drive away in Pattaya city centre.

Question 43

How far is the hotel from the main shopping area?

Accepted Answer

About 20 minutes by taxi depending on the time of the day.