Skip to main content

U Tropicana Alibaug Hotel FAQs

Find frequently asked questions about U Tropicana Alibaug

Have some questions regarding your stay with U Tropicana Alibaug, Please go through our FAQs

Rooms and Rates

WHAT TYPES OF ROOMS ARE AVAILABLE IN THE HOTEL AND WHAT IS THE DIFFERENCES BETWEEN THESE CATEGORIES?

Room Type

Floor

Size

Bed Type

Deluxe Room

Ground & 1st Floor

23 sqm

King

Club Pool Suite Ground Floor

112 sqm

King

Royal Villa

Ground & 1st Floor

604 sqm

King

ARE YOUR HOTEL RATES PER ROOM OR PER PERSON?
The rates are charged per room per night for single or double occupancy and for an additional person an extra charge of Rs1500++ per night will be levied.

HOW CAN I MAKE A BOOKING?
You can book through our website www.utropicanalibaug.com or send an email to [email protected] or call us on +9122 29270412/ 07770019327

WHAT IS THE CHECK-IN CHECK-OUT TIME?
We operate 24 hours use of room policy, which means that whatever time you check-in, you can check-out at the same time on the next day. For example, if you check-in at 6 a.m. you can check-out at 6 a.m. on the following day. We suggest informing us about your arrival time one day in advance to ensure that your room is ready on arrival. The 24-hour use of room policy starts from check-in time not arrival time.

HOW MANY PEOPLE CAN STAY IN ONE ROOM?
Each guest room can accommodate a maximum of three (3) adults. Please note that the third person will be charged extra.

DO YOU HAVE TWIN, TRIPLE AND QUADRUPLE ROOMS?
We do have twin rooms. For the 3rd person, an extra bed at an extra charge can be added. However, no quadruple rooms are available.

DO THE RATES INCLUDE BREAKFAST?
The rates are inclusive of the breakfast.

IS IT POSSIBLE TO CHECK-IN EARLIER?
YES, it’s possible to check in early. Just let us know a day in advance in case of any changes in the time of your arrival.

CAN I DO A LATE CHECK-OUT?
Yes, it’s possible to do a late check-out subject to the availability of the room, if there is no consecutive booking thereafter. Please note that for late check-out under 6 hours, half day’s charge will be applicable and if it’s above 6 hours, an additional room night at the regular room rate will be charged.

ARE KING-SIZED BEDS AVAILABLE IN THE ROOMS?
Yes, all our rooms have king sized beds.

DO YOU HAVE ROOMS WITH A BATHTUB?
Yes, we do have bathtubs in a few rooms, depending on the category of accommodation selected by you.

DO YOU HAVE NON-SMOKING ROOMS?
All the rooms at the resort are non-smoking rooms.

ARE SAFETY DEPOSIT BOXES AVAILABLE AT THE HOTEL?
All the guest rooms at the hotel have a personal electronic safe.

DO YOU OFFER DISCOUNTS ON GROUP BOOKINGS?
For details of the available group rates, please contact the resort manager at [email protected]

HOW DO I CANCEL MY HOTEL RESERVATION WITHOUT ANY EXTRA CHARGE?
The details of the cancellation policy, terms and conditions are mentioned in the confirmation letter sent to you at the time of your booking.

WHAT FACILITIES ARE AVAILABLE FOR CHILDREN?
We have an indoor games room with carrom, billiards, Jenga, chess and other board games. We also have an outdoor swimming pool and a play area for the kids. Also, bicycles are available to ride within the property. 
Apart from that we can arrange for bullock cart ride and horse ride in the resort. 

ARE HIGH CHAIRS AVAILABLE AT THE RESTAURANT?
Yes, we do have high chairs for the children at the restaurant.

WHAT IS THE CHILD POLICY?
Maximum one child uptil the age of 6years can stay with the parents free of charge. The 2nd child will be charged additional. 
 

 

Dining


WHERE IS BREAKFAST SERVED AND AT WHAT TIME?
A lavish spread of buffet breakfast is served in E.A.T restaurant from 6:30 a.m. to 10.30 a.m. 
With our Breakfast Whenever Wherever facility, you can order breakfast anywhere in the hotel at any time, but with a limited menu. The last order for the same will be taken at 10:30 p.m. 

HOW MANY RESTAURANTS AND BARS DO YOU HAVE?
We have 2 Food & Beverage outlets; E.A.T restaurant for all day dining, and Captain Cook’s Bar facing the main pool. 

IS VEGETARIAN CUISINE AVAILABLE AT THE RESTAURANT?
Yes, we do a selection of vegetarian dishes available at the restaurant and the bar.

IS THERE A SPECIAL MENU FOR CHILDREN?
Yes, we do have a child friendly menu.

DO YOU HAVE 24-HOUR ROOM SERVICE?
We do provide room service only till 10.30 p.m.


Resort General Information

CAN I CONNECT MY LAPTOP IN THE ROOM?
Yes. The entire resort including all rooms and public areas are equipped with complimentary wi-fi access.

IS THERE A SWIMMING POOL IN THE HOTEL?
Yes, we do have an outdoor swimming pool, which is common to all the guests and is open daily from 6.00 a.m. – 10.00 p.m.
All the villas have a private pool. 

IS THERE A FITNESS CENTRE/GYM AT THE HOTEL?
Yes, we do have a well-equipped gym at the hotel. Our fitness centre is next to U Sante Spa and open daily from 6.00 a.m. – 10.00 p.m.

IS THERE A SPA AT THE HOTEL?
Yes, you can get a variety of beauty and spa therapies at the U Sante Spa, which is open daily from 10.00 a.m. – 10.00 p.m.
The villa guests can avail of special in-villa spa and beauty treatments at the comfort of their villas. 

HOW MUCH PARKING SPACE IS AVAILABLE AT THE RESORT?
The car park can easily accommodate up to 20 cars.

DO YOU HAVE A PET POLICY?
Sorry pets are not allowed in the resort. 

DO YOU PROVIDE A FREE SHUTTLE BUS/VAN FROM/TO MANDWA JETTY AND TO/FROM HOTEL?
We regret that there is no free shuttle service available. However, the service can be arranged on prior request at an additional charge.

HOW DO I GET TO THE HOTEL BY PUBLIC TRANSPORT?
Ferries: There are regular ferries every half an hour plying from Gateway of India to Mandwa Jetty and back. 
RORO: RORO Boat service has also started from Mazgoan ( Bhau Cha Dhakka) to Mandwa Jetty.
Speed Boats: There are speed boats from Gateway of India to Mandwa Jetty and back
Local transport like autorickshaws and taxis are available from Mandwa Jetty to the resort. 
State transport buses are available from Pune and Panvel to Alibaug.  Please contact our front office desk for further details.

IS A DOCTOR AVAILABLE AT THE RESORT?
Yes, we can arrange for a doctor on call to come to the hotel or we can take you to the nearest hospital.

WHAT IS THE CURRENCY IN INDIA?
The currency in India is INR. (RUPEES)

WHAT IS THE WEATHER LIKE AT DIFFERENT TIMES OF THE YEAR? WHAT'S THE BEST TIME TO VISIT ALIBAUG?
Alibaug is a tropical costal town close to Mumbai. The weather is usually pleasant all year round. During peak summer, it tends to get hot. Monsoons enhances the beauty of this town and it is lush green all around.  During winters, from November to February is the best time to visit Alibaug. 

CAN BAGGAGE BE STORED AT THE HOTEL WHILST I TRAVEL TO ANOTHER LOCATION IN ALIBAUG?
Please contact Ur Host who will be happy to arrange the same.
 

Shopping and Tourist Facilities


HOW FAR IS THE RESORT FROM THE MAIN SHOPPING AREA?
The Alibaug Market is around half an hour drive from the resort.
 

Back to top