Privacy Policy

Terms & Conditions Information Policy

U Hotels & Resorts grant you permission to download, reproduce and retransmit information posted on U Brand website ("information"), subject to your agreement to abide by the following conditions:

1. You may download, reproduce, and retransmit information solely for non-commercial purposes within your organisation.
2. You must retain and reproduce each and every copyright notice or other proprietary rights notice contained in any Information you download, reproduce, or retransmit.
3. With the exception of the foregoing limited authorisation, no license to or right in any copyright of U Hotels & Resorts or of any other party is granted or conferred to you.
4. U Brand websites may contain or reference trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of U Hotels & Resorts, its affiliates, and/or other parties. No license to or right in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of U Hotels & Resorts and/or other parties is granted to or conferred upon you.
5. All U Hotels & Resorts information is provided as is without warranty of any kind, either expressed or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
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With respect to all communications you make to U Hotels & Resorts regarding the Information, including, without limitation, feedback, questions, comments, suggestions, and the like: (a) you shall have no right of confidentiality in your communications and U Hotels & Resorts shall have no obligation to protect your communications from disclosure; (b) U Hotels & Resorts shall be free to reproduce, use, disclose, and/or distribute your communications to others without limitation; and (c) U Hotels & Resorts shall be free to use any ideas, concepts, know-how, and/or techniques contained in your communications for any purpose whatsoever, including, without limitation, the development, production, and/or marketing of materials, products, and/or services that incorporate such information.
The Information may contain technical inaccuracies or typographical errors. U Hotels & Resorts reserves the right to make changes, corrections, and/or improvements to the Information, and/or to the products, programmes, and/or services described in such information, at any time without notice.
Swimming costumes are mandatory to use swimming pool. 
Outside food and liquor will be strictly not allowed.
Terms of use

By accessing this website, you acknowledge and agree to the above Information Policy and all other terms and conditions of use. If you do not agree to this policy or any other term or condition of use, please do not use this website. U Hotels & Resorts reserves the right, at our discretion and at any time, to change, modify, add, or remove portions of this policy and/or any other terms and conditions of use. Please check periodically for changes. Your continued access to and/or use of this website following changes to this policy and/or other terms and conditions of use will mean you accept those changes.

How to contact us

If you would like to contact us for any reason regarding these policies, please contact us:

U Corporate Office
Tel: +66 2 255 9247 Fax: +66 2 255 9248

With your consent, we collect information from and about you. This is collected from either your visits to our websites or through the use of our services. The information we collect includes:

Contact information
The contact information we ask for is related to the guest details needed to complete an online reservation or registration to our Ur Card Recognition Programme. For example, we ask for your name, email address, phone number and travel periods. We may also collect your physical address.

Demographic information and preferences
We collect your demographic information. This includes your gender, salutation, nationality, country of residence or date of birth. We may also ask for your language or stay preferences.

Stay and Ur Card Recognition Programme information
Your stay history and Ur card programme membership information is collected by us. This may range from the hotels in our group that you have stayed at, your arrival and departure dates, services or goods you purchase to any special requests or service preferences that you may have. We also collect information on your use of our Ur Card Recognition Programme including how and where you earn or redeem rewards.
 
Information you submit, post or share
We collect any information you submit, post or share. This could include enquiries submitted using our forms or email, customer feedback or surveys about your stay and job applications through our websites.

Other information
Information while you access our websites is collected. For example, we collect information on the browser or device you used to access our websites, the amount of time you are active on our website, how you interact with it or the sites you visit after leaving. This data is used mainly for statistical analysis or marketing purposes, it is not connected to any protected personal information such as your name, address or payment details.
 

When you visit or interact with our websites, we may use cookies or other similar technologies to help provide a safer, better and faster experience, and for marketing and advertising purposes.

What are Cookies
“Cookies” are small data files which are placed on your computer, tablet, mobile telephone or other devices used to collect and record certain pieces of information whenever you visit or interact with websites. There are several types of cookies:

•    Session cookies which expire when you leave our websites. These allow us to link your actions with that particular browsing session
•    Cookies that are stored on your device between browsing sessions which lets us remember your preferences or actions while on our websites
•    First-party cookies (or tracking) that we have set on our websites
•    Third-party cookies (or tracking) that are set by our third-party partners
You can be assured that the cookies we use only aggregates website data and does not contain protected information.

How we use Cookies
Similar to other websites, we use cookies to collect visitor preferences, monitor web traffic and improve on your web experience. For example, cookies help us ensure the security and authenticity of registered users once you log in to our website or assess particular web pages that are not relevant for you and identify ways that these can be improved.
We work with third-party companies or service partners including Google who are authorised to place third-party cookies and similar technologies for storing information on our websites with our permission. These service partners are also committed to help us provide you with a safer, better and faster experience.

Your right to refuse Cookies and tracking tools
The majority of commercial Internet browsers will automatically accept cookies. However, if you prefer to delete cookies or have them automatically refused, this can be done by changing the settings on your Internet browser. The “Help” section on your browser toolbar offers instructions on how to make these adjustments.
You can also control tools on your mobile devices. For example, location services or push notifications on your phone can be switched off. These settings are device specific.
 

We use your personal information to improve our services and provide you with a personalised website experience. The following describes how your personal information may be used.

Questions or enquiries
We may use information to respond to any of your questions or enquiries. For example, we may use this information to fulfil a request for your hotel reservation, help you with additional services, assist you with Ur Card Recognition Programme or ask for your feedback in a customer survey.

Service improvements
The information we collect is used to improve our website and services. We may use this information to make our hotels, Ur Card Recognition Programme or services better. The information may also be used towards analytics or personalising your website experience. Where legally permitted, we may combine the information we get from you with the information we are able to attain from our third-party service providers too.

Marketing
The personal information we collect may also be used towards marketing purposes. For example, we may from time-to-time send information to you about new services or exclusive offers, serve you ads about our properties, invite you to join our Ur Card Recognition Programme or give you updates on new openings and website features. We may also send you push notifications to your mobile devices.

Security
Your information may be used for security purposes. Where legally permitted, we could use this to protect our customers, websites or our company.
 

We are committed to protecting your personal information. The key precautions we take are outlined below.

Secure websites
We use an SSL (Secure Socket Layer) encryption protocol to guarantee secure transactions and ensure complete confidentiality when you access our websites. Your payment details and all information that you provide through forms on our websites are automatically encrypted when it is transferred using the SSL.

A padlock and green ‘Secure’ remark is located in your address bar as well web addresses starting with ‘https’ can be referred to for assurance that our websites are compliant.

Storage
All our properties take steps and precautionary methods to ensure that all private and protected information is kept in secure locations, where only authorised individual have access. Certain information is also stored in a protected and secure property management system.

Opting out
You can opt-out of receiving marketing emails from us. When you confirm your online reservation with us, the opt-in option is not selected. If you are already part of our email database and no longer want to receive communication, you can also opt-out through the unsubscribe link on our websites or from within the email you have received. Alternatively, we are happy for you to send us a request to omit you for our email marketing database too.

Even though you opt-out of marketing messages, we will still send you transaction messages including responses to your enquiry and reservation confirmation emails.

Caution
We would like to point out that the Internet is not 100% secure. We recommend that you do not share passwords or provide confidential information when using email. For your protection, email responses from us will not contain confidential information either.

Your information may be passed to and used by all companies managed by us. We will never pass your personal data to anyone else, except for any successors in title to our business and third-party service providers or suppliers that process data on our behalf. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

We will only disclose protected information about you outside of U Hotels & Resorts Group without your consent where:

•    It is required or authorised by law
•    We are required to provide you with services you have requested in which case it is deemed that you have given us your consent
•    You may have outstanding payments which are owed to us
Our website may also contain links to other websites, which are outside our control and are not covered by this Privacy Policy. If you access other sites, using the links provided, the operators of these sites may collect information from you, which could be used by them, in accordance with their privacy policy, which may differ from ours.
 

You have a right to access the personal data that is held about you. To obtain a copy of the personal information we hold about you, please write to us at the following address:

U HOTELS & RESORTS
Address: 1091/343, 4th Floor New Petchburi Road Makkasan Rajthevee Bangkok 10400 Thailand