U Jomtien Hotel FAQ

To assist with planning your visit to U Jomtien Pattaya, please find our most frequently asked questions below. If you need further assistance, contact us and a member of our staff will be happy to assist you.
 

Rooms and Rates

WHAT TYPES OF ROOMS ARE AVAILABLE IN THE HOTEL AND WHAT ARE THE DIFFERENCES BETWEEN THE DIFFERENT CATEGORIES? 

Room Type	Floor	Size (sqm)	Bathtub/Shower	Bed Type
Superior	3-7	21	Shower	Twin
Deluxe	2-8	35 - 38	Shower	Twin / King
Deluxe Seaview	2-8	35 - 38	Shower	Twin / King
Suite Seaview	3-7	54	Shower	King

All our rooms are equipped with wireless broadband internet access, tea and coffee-making facilities and comfortable beds with duvets.

ARE YOUR HOTEL RATES PER ROOM OR PER PERSON?

The rates charged are per room (double occupancy).

HOW CAN I MAKE A BOOKING?

You can book through our website www.ujomtien.com or send an email to reserve@ujomtien.com

DOES MY ROOM RESERVATION REQUIRE ANY GUARANTEE?

All room reservations require a credit card guarantee.

HOW DO I CANCEL MY HOTEL RESERVATION WITHOUT A CHARGE?

The details of our cancellation policy conditions can be found in the confirmation letter we send confirming your booking.

HOW MANY PEOPLE CAN STAY IN ONE ROOM?

Each guest room can accommodate a maximum of two (2) adults.

DO YOU OFFER DISCOUNTS FOR A GROUP BOOKING?

For details of the group rates which are available please contact the hotel’s Sales Department at salesth@uhotelsresorts.com

DO YOU HAVE A PET POLICY?

We regret that animals are not allowed on the hotel premises.

DO THE RATES INCLUDE BREAKFAST?

All rates include breakfast.

WHAT ARE THE STANDARD CHECK-IN AND CHECK-OUT TIMES OF THE HOTEL?

We operate a 24-hour use of room policy which means that whatever time you check in you can check out at the same time on your date of departure. For example, if you check in at 6 a.m. you can check out at 6 a.m. when you leave.  We highly recommend advising your arrival time one day in advance to ensure that your room is ready upon arrival.  The 24-hour use of room policy starts from check-in time not arrival time. 

IS IT POSSIBLE TO CHECK-IN EARLIER?

It is sometimes possible to check-in early however this is subject to availability. To ensure your room is ready upon arrival, we recommend you reserve the room one night in advance.

CAN I HAVE A LATE CHECK-OUT?

It is possible to have a late check-out as per room availability. Please note that for late check-outs not over 6 hours a half day’s charge will apply and if over 6 hours an additional room night will be charged at the regular room rate.

DO YOU HAVE TWIN, TRIPLE AND QUADRUPLE ROOMS?

We do have twin rooms. However, no quadruple rooms are available.

ARE KING-SIZED BEDS AVAILABLE IN THE ROOMS?

Yes, they are.

DO YOU HAVE ROOMS WITH A BATHTUB?

No.

DO YOU HAVE NON-SMOKING ROOMS?

All rooms are non-smoking but we provide designed smoking zones in the swimming pool area and car park.

ARE SAFETY DEPOSIT BOXES AVAILABLE AT THE HOTEL?

All guest rooms have a safety deposit box which is available free of charge.

IS INTERNET AVAILABLE AT THE HOTEL?

The entire hotel is set up for free wi-fi internet access in both guestrooms and public areas and you can obtain a username and password from the front desk.

Travelling With Children

IS A BABYSITTING SERVICE AVAILABLE?

Yes at 500 Baht net per child per hour.

WHAT FACILITIES ARE AVAILABLE FOR CHILDREN?

Regrettably we do not have facilities for children.

ARE BABY COTS AVAILABLE FOR THE ROOMS?

Baby cots are available upon request.

ARE HIGH CHAIRS AVAILABLE IN THE RESTAURANTS?

Yes, they are.

WHAT IS A CHILD POLICY?

A child is considered to be 12 years of age and under.  A maximum of one child staying with their parents can stay free of charge.
 

Dining

WHERE IS BREAKFAST SERVED AND AT WHAT TIMES?

A breakfast buffet is served in the restaurant between 6:30 a.m -11 a.m.  After this time you can order breakfast to be served anywhere in the hotel with last orders at 10:30 p.m.

HOW MANY RESTAURANTS DO YOU HAVE AND WHAT ARE THEY?

We have one main restaurant in the hotel and food can be served at the pool bar. For more information please visit our dining section.

IS VEGETARIAN CUISINE AVAILABLE IN THE RESTAURANTS?

A selection of vegetarian dishes is available in every outlet.

IS A SPECIAL MENU AVAILABLE FOR CHILDREN?

Yes.

DO YOU HAVE 24-HOUR ROOM SERVICE?

No but we provide room service until 11 p.m.

 

General Hotel Information

IS THERE A SWIMMING POOL IN THE HOTEL?

Our swimming pool opening times are from 7 a.m. until 11 p.m.

IS THERE A FITNESS CENTRE/GYM IN THE HOTEL?

The gym is located on lobby level and is open 24 hours.

HOW MUCH PARKING SPACE IS AVAILABLE AT THE HOTEL?

The car park can accommodate up to 20 cars.

DO YOU PROVIDE A FREE SHUTTLE BUS/VAN FROM/TO THE AIRPORT AND TO/FROM HOTEL?

We regret that there is no free shuttle service available.

HOW LONG DOES IT TAKE TO GET A TAXI OR LIMOUSINE FROM THE AIRPORT TO THE HOTEL AND APPROXIMATELY HOW MUCH DOES IT COST?

Depending on traffic we are 90 to 120 minutes from Suvarnabhumi International Airport. The cost ranges from 2,000 - 2,500 Baht for a taxi.

HOW MUCH DOES THE HOTEL LIMOUSINE COST?

From Suvarnabhumi Airport : The cost is 1,800 Baht net per way by car and 2,300 Baht net per way by van.

From Don Muang Airport : The cost is 2,200 Baht net per way by car and 2,600 Baht net per way by van.

From U-Tapao Airport : The cost is 950 Baht net per way by car and 1,200 Baht net per way by van.

HOW CAN I GET TO THE HOTEL BY PUBLIC TRANSPORTATION?

From Suvarnabhumi Airport take an airport bus to Pattaya and from Pattaya take a local taxi to U Jomtien Pattaya.

IF I TAKE THE HOTEL LIMOUSINE FROM THE AIRPORT, WILL I BE MET BY A MEMBER OF U JOMTIEN STAFF?

We have an airport representative to meet all arriving guests and escort them to their transportation. The representative carries a U Jomtien sign with your name on it.

DO YOU HAVE SPECIAL FACILITIES AND SERVICES AVAILABLE FOR THE DISABLED TRAVELER?

Regrettably we do not have any facilities for disabled travelers.

CAN THE HOTEL RECONFIRM MY ONGOING FLIGHT AND MAKE ARRANGEMENTS FOR DOMESTIC AND INTERNATIONAL FLIGHTS?

Yes our staff will be pleased to assist with your travel arrangements.

IS A DOCTOR AVAILABLE AT THE HOTEL?

No but we can arrange a doctor on call to come to the hotel or we can escort you to the nearest hospital.

CAN I GET A MASSAGE AT THE HOTEL?

Yes, please contact the front desk who will be pleased to make the necessary arrangements.

HOW FAR IS THE NEAREST HOSPITAL TO THE HOTEL?

Bangkok Hospital Pattaya is about 20 minutes away by car depending on the traffic.

WHERE IS THE NEAREST BANK OR CURRENCY EXCHANGE?

At Pattaya Floating Market 8 minutes from the hotel by driving.

WHAT IS THE CURRENCY IN THAILAND?

The currency in Thailand is the Thai Baht.

CAN BAGGAGE BE STORED AT THE HOTEL WHILST I TRAVEL TO ANOTHER LOCATION IN THAILAND?

Yes. Please contact the front desk to make the necessary arrangements.

WHAT VOLTAGE DO YOU USE IN THAILAND?

The voltage in Thailand is 220 V.

WHAT IS THE VAT REFUND SYSTEM IN THAILAND?

Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores display a sign to this effect and will provide the necessary forms for completion.

IS IT SAFE TO DRINK THE TAP WATER IN THAILAND?

It is not recommended to drink the tap water in Thailand. Complimentary drinking water is provided in all guest rooms.

WHAT IS THE WEATHER LIKE AT DIFFERENT TIMES OF THE YEAR?

As a general guideline, the weather in Thailand is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The “hot season” is from April to May, when temperatures reach their highest while the “rainy season” is between June and September although it does not rain every day and usually the rain only lasts for an hour or so.

WHAT SHOULD I WEAR IN THAILAND?

The dress code in Thailand is quite modest and so conservative dress is recommended. Shorts and sleeveless vests cannot be worn when visiting a temple.
 

Business Travelers

CAN I CONNECT MY LAPTOP IN THE ROOM?

Yes. The entire hotel including all rooms and public areas is equipped with complimentary wi-fi.

 

Shopping and Tourist Facilities

ARE THERE ANY MAJOR SHOPPING CENTRES NEAR THE HOTEL? AND, IF SO, WHERE ARE THEY?

The Pattaya Floating Market is 8 minutes away from the hotel by driving.