U Sapa FAQ

Have a question or need an answer about your planned stay with U Sapa? Take a look at our extensive FAQs

Rooms & Rates

What types of rooms are available in the hotel and what are the differences between the different categories?

Have a question or need an answer about your planned stay with U Sapa Take a look at our extensive FAQs

Room Type Size Bathtub/Shower Bed Type
Superior 30 Shower Twin/King
Deluxe 30 Shower Twin/King
Junior Suite 50 Bathtub/Shower King
Suite 50 Bathtub/ hower King

All our rooms are equipped with wireless broadband internet access, tea and coffee-making facilities and comfortable beds with duvets.

Are your hotel rates per room or per person?

The rates charged are per room (double occupancy) and for an extra person 35++ USD will be charged.

How can I make a booking?

You can book through our website www.usapavietnam.com or send an email to

Does my room reservation require any guarantee?

All room reservations require a credit card guarantee.

How do I cancel my hotel reservation without a charge?

The details of our cancellation policy conditions can be found in the confirmation letter we send confirming your booking.

How many people can stay in one room?

Each guest room can accommodate a maximum of three (3) adults. Please note that the third person will be charged at 35++ USD per night including breakfast and a rollaway bed.

Do you offer discounts for a group booking?

For details of the group rates which are available please contact the hotel’s Sales Department in Hanoi at sales2@usapavietnam.com

Do you have a pet policy?

We regret that animals are not allowed on the hotel premises.

Do the rates include breakfast?

All rates include breakfast.

What are the standard check-in and check-out times of the hotel?

We operate a 24 hour use of room policy which means that whatever time you check-in you can check-out at the same time on your date of departure. For example if you check-in at 6 a.m. you can check-out at 6 a.m. when you leave. We highly recommended advising your arrival time one day in advance to ensure that your room is ready upon arrival. The 24 hour use of room policy starts from check-in time not arrival time.

Is it possible to check-in earlier?

It is sometimes possible to check-in early however this is subject to availability. To ensure your room is ready upon arrival, we recommend you reserve the room one night in advance.

Can I have a late check-out?

It is possible to have a late check-out as per room availability. Please note that for late check-outs not over 6 hours a half day’s charge will apply and if over 6 hours an additional room night will be charged at the regular room rate.

Do you have twin, triple and quadruple rooms?

We do have twin rooms. For triple rooms, an extra bed at an extra charge can be added. However, no quadruple rooms are available.

Are king-sized beds available in the rooms?

Yes, they are

Do you have rooms with a bathtub?

Yes we do in Junior Suite and Suite only

Do you have non-smoking rooms?

All rooms are non-smoking but you can smoke on the balcony of some rooms

Are safety deposit boxes available at the hotel?

All guest rooms have a safety deposit box in the room.

Is internet available at the hotel?

The entire hotel is set up for free wi-fi internet access in both guestrooms and public areas and you can obtain a username and password from the front desk.

Travelling With Children

Is a babysitting service available?

Yes but is charged

What facilities are available for children?

Regrettably we do not have facilities for children.

Are baby cots available for the rooms?

Baby cots are available upon request.

Are high chairs available in the restaurants?

Yes, they are.

What is a child policy?

A child is considered to be 12 years of age and under.  A maximum of one child staying with their parents can stay free of charge.


Where is breakfast served and at what times?

A breakfast buffet is served in Restaurant between 6:30 a.m -11 a.m.  After this time you can order breakfast to be served anywhere in the hotel with last orders at 10:30 p.m.

How many restaurants do you have and what are they?

We have one restaurant

Is vegetarian cuisine available in the restaurants?

A selection of vegetarian dishes are available in every outlet.

Is a special menu available for children?


Do you have 24-hour room service?

No but we provide room service until 11 p.m.

General Hotel Information

Is there a fitness centre/gym in the hotel?

The gym is located on the first floor and is open 24 hours.

How much parking space is available at the hotel?

The car park can accommodate up to 20 cars

How can I get to the hotel by public transportation?

he best way to Sapa is by bus from Hanoi. The company we recommend is called Sapa Express and operates a daily service and may be preferable to the train which was the tradition way to Sapa.sapaexpress.com

Do you have special facilities and services available for the disabled traveler?

Regrettably we do not have any facilities for disabled travelers.

Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?

Yes our staff will be pleased to assist with your travel arrangements.

Is a doctor available at the hotel?

No but we can arrange a doctor on call to come to the hotel or we can escort you to the nearest hospital.

Can I get a massage at the hotel?

Yes, please contact the front desk who will be pleased to make the necessary arrangements.

How far is the nearest hospital to the hotel?

There is a local hospital is about 10-15 minutes away by car depending on the traffic.

What is the currency in Vietnam?

The currency in Vietnamese Dong

Can baggage be stored at the hotel whilst I travel to another location.

Yes. Please contact the front desk to make the necessary arrangements.

Is it safe to drink the tap water in Vietnam?

It is not recommended to drink the tap water in Vietnam. Complimentary drinking water is provided in all guest rooms.

What is the weather like at different times of the year?

Thanks to its geographic condition, Sapa has one of the most favourable climates in Vietnam. The temperature remains stably cool throughout the year though winter may see more severe changes, with frost and even snow (mostly from mid-December to mid-January).
Humidity is relatively high all year round, between 83-87% and temperature ranges within 15-30 Celcius degree. If you include Sapa in your itinerary, make sure to bring some warm clothes since it can get quite cold at night (see packing tips for Sapa).

How hot is Sapa?

Not very, in comparison with Hanoi or Ho Chi Minh City. Thanks to its high altitude, Sapa is an ideal location for summer retreat during the overheated summer time and the scarcely populated town also has pretty fresh air. 

How wet is Sapa?

Be prepared to bring rain coat if visiting during summer time too, since there is infrequent showers. In the winter, fog and frost often make it cold enough to keep yourself warm with rain- and wind-proof outwears.

Best time to visit Sapa

In the summer, Sapa is a popular escape destination for domestic travellers, which may hamper the authentic and original experience of the town. This high season often falls between June and August.
In contrast, March-May and September- November are the two recommended periods to visit Sapa if you want a more laid-back natural and rejuvenating holiday.
September is the harvesting season in Sapa so get your camera charged in full or else you will regret every single step you walk. 

What should I wear in Sapa?

Depending on the time of year, in winter prepare for under 10’C

Business Travelers

Can I connect my laptop in the room?

Yes. The entire hotel including all rooms and public areas is equipped with complimentary wi-fi.

Have a question or need an answer about your planned stay with U Sapa?  Take a look at our extensive FAQs